ACDLA to Co-Sponsor LabDay Chicago Workshops

ACLDA Executive Director, John Von Thaden, announced today that the association will once again co-sponsor LMT LabDay Chicago Workshops with their sister organization, The AmericaSmiles Network. The workshops will be held on Friday, February, 26th at the Hyatt Regency Chicago Hotel located at 151 E. Wacker Drive in downtown Chicago. The schedule includes a membership meeting for The AmericaSmiles Network, an Industry Trends presentation on how Top-Down Consolidation is impacting the dental lab ...
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Connecting with your customers

The adage, "Out of sight, out of mind" is more true today than ever.  It is nearly impossible to avoid the barrage of messages, communication and people who are vying for our time and attention.  The same is true of your customers and prospective customers. If you are not regularly communicating with your customers you will be forgotten.  Even your existing customers are being solicited by competitors and it may not be enough to count on your work to speak for itself. There are a number of ac...
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What is your Outlook for 2015?

LMT Magazine began releasing the results of their survey of the Dental Lab Industry last month.  There is a lot of really interesting information which matches well with comments made recently by Keith Crittenden, President and CEO of AmericaSmiles Network founder of the American Cosmetic Dental Lab Association.  In his seminar at LabDay Chicago he spoke passionately about the challenges facing the industry.  He described an industry in flux.  In the last 5 years dental restorations manufactured...
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We are They – Representing Your Team

When I was first managing a new customer support team I moved into the area a few hours a day so I could get a feel for how people were responding to customer calls. It wasn't soon before I heard a relatively new Customer Support Rep (CSR) say to a customer, "I don't know why we don't have that product in stock, there is no telling what those guys are doing over there in production. I've told them we need this but they do whatever they want," or something like that. Now, this particular produc...
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Building Your Business Workshop at LabDay Chicago 2015

The AmericaSmiles Network and ACDLA co-sponsored a series of workshops and clinics at LabDay Chicago 2015 held at the Hyatt Regency in downtown Chicago last month. John Von Thaden, executive director of the American Cosmetic Dental Lab Association (ACDLA) presented a workshop entitled, "Building Your Business" to a full house of more than 60 people, on Friday morning, February 27, 2015. "We were gratified to see so many Lab Owners attend this session," said Keith Crittenden, President of Americ...
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Focusing on the “One Customer”

As you are seeking to build your business, have you decided what your Ideal Customer looks like? You probably already know which of your customers are your best ones and maybe even a few you have fired because you just could not make them happy, no matter what you did. One of the most critical activities for any business is to decision who their customer is. This one activity that can really have a positive impact on your marketing and sales efforts. The idea is to define your ideal custom...
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ACDLA Founder Rallies Illinois Dental Labs Against Harmful Legislation – SB58

February 17, 2015: A new bill filed January 15, 2015 in the Illinois Legislature by Illinois State Senator Pamela J. Althoff seeks to require the registration and licensing of all dental labs within the State of Illinois. In addition, labs would be required to operate under the supervision of a dental technician or dentist. Hearings will be held on February 18, 2015 by the Senate Committee on Licensed Activities and Pensions. Keith Crittenden, President of United Dental Resources and founder of ...
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ACLDA to exhibit and host workshops/clinics at LabDay Chicago

The American Cosmetic Dental Lab Association (ACDLA) has announced that John Von Thaden, Executive Director for ACDLA and Operations Chief for AmericaSmiles will lead the Building Your Business Workshop at LabDay Chicago on February 27th at 10am CST. In addition, he will join Keith Crittenden, President of AmericaSmiles and the United Dental Resources Corporation at the Membership meeting sessions scheduled for both Friday and Saturday. ACDLA previously announced their participation at LMT La...
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Selecting a Dental Milling Machine

The move to milled Zirconia for full-contour crowns and bridges continues to grow and if you are currently outsourcing your zirconia copings and crowns to a milling center, there will come a time when your monthly volume will have you asking if it is time to purchase your own dental milling equipment. AMS Dental Technologies, one of the ACDLA sponsors, indicates that the choice to invest in dental lab equipment varies quite a bit among their customers. Some very large customers have indicated th...
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Special Holiday Mailer Available

Holiday Postcard Front
AmericaSmiles is providing ACDLA members with a special Holiday Mailer they can send to their customers. Use the Holiday Season to promote a special offer and begin 2015 with a jumpstart. For a single One-Hour marketing charge of $40, AmericaSmiles Marketing Advantage team will customize the postcard to include your logo, contact information and special offer. You will be authorized for a one-time mailing usage and for posting on your website for the period of your campaign. Once approved by you...
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