What is your Outlook for 2015?

LMT Magazine began releasing the results of their survey of the Dental Lab Industry last month.  There is a lot of really interesting information which matches well with comments made recently by Keith Crittenden, President and CEO of AmericaSmiles Network founder of the American Cosmetic Dental Lab Association.  In his seminar at LabDay Chicago he spoke passionately about the challenges facing the industry.  He described an industry in flux.  In the last 5 years dental restorations manufactured...
More

We are They – Representing Your Team

When I was first managing a new customer support team I moved into the area a few hours a day so I could get a feel for how people were responding to customer calls. It wasn't soon before I heard a relatively new Customer Support Rep (CSR) say to a customer, "I don't know why we don't have that product in stock, there is no telling what those guys are doing over there in production. I've told them we need this but they do whatever they want," or something like that. Now, this particular produc...
More

ACDLA Founder Rallies Illinois Dental Labs Against Harmful Legislation – SB58

February 17, 2015: A new bill filed January 15, 2015 in the Illinois Legislature by Illinois State Senator Pamela J. Althoff seeks to require the registration and licensing of all dental labs within the State of Illinois. In addition, labs would be required to operate under the supervision of a dental technician or dentist. Hearings will be held on February 18, 2015 by the Senate Committee on Licensed Activities and Pensions. Keith Crittenden, President of United Dental Resources and founder of ...
More

Setting SMART Goals

Smart Goals
Whether you have employees, partners, or are a one-man band, planning and setting goals is one of the most important management activities that you should be addressing. It is particularly important that you help your employees establish goals and objectives that will be the basis for any sort of evaluation. If you are not on the same page at the beginning of the period (year, quarter, month or week) it is extremely difficult to coach throughout the period or to effectively evaluate at the end o...
More

Be Proactive

One of the most influential books I have read teaches us to Be Proactive.  If you haven't read Stephen Covey's"The 7 Habits of Highly Effective People", I would highly recommend it.  I'm not exactly sure how I would have defined being proactive before reading Covey's book ,but I definitely thought it had more to do with trying to make things happen then about how I responded to things when they did happen.  That's the big difference I learning from Covey.  Between stimulus and response, we have ...
More

Differentiate Your Business

Be One of a Kind
According to research by LMT Magazine, more than half of dentists switched their primary lab in the last five years.  The reasons cited for the change are no different from what you might find in any industry: Poor Quality, Prices too High, Poor Relationship/Communication, Slow Responsiveness or Turn-Around, and Errors.  As an ACDLA member, we know you have already made a commitment to quality and service, but there are definitely additional steps you can take to win new customers and maintain y...
More

Labor Day – Race to the Finish

Run The Race
Labor Day is certainly an opportunity to rest and reflect on the work completed so far this year.  For many of us, we barely catch our breath before turning the page and looking square at the last third of the year. Now that Summer is essentially over and Fall is upon us, for many of us, it is a great time to look forward.  September 2nd - still plenty of time to make changes, put new plans into action, and make an impact on this year.  Plenty of time to do something, but maybe not to do a lo...
More