Connecting with your customers
The adage, "Out of sight, out of mind" is more true today than ever. It is nearly impossible to avoid the barrage of messages, communication and people who are vying…
We are They – Representing Your Team
When I was first managing a new customer support team I moved into the area a few hours a day so I could get a feel for how people were…
Building Your Business Workshop at LabDay Chicago 2015
The AmericaSmiles Network and ACDLA co-sponsored a series of workshops and clinics at LabDay Chicago 2015 held at the Hyatt Regency in downtown Chicago last month. John Von Thaden, executive…
Focusing on the “One Customer”
As you are seeking to build your business, have you decided what your Ideal Customer looks like? You probably already know which of your customers are your best ones and…
Special Holiday Mailer Available
AmericaSmiles is providing ACDLA members with a special Holiday Mailer they can send to their customers. Use the Holiday Season to promote a special offer and begin 2015 with a…